Last Updated: October 2026

At Zinal Scents, we want you to enjoy your fragrance shopping experience. Please review our Return and Exchange Policy before placing an order.

1. Eligibility for Returns and Exchanges

You may request a return or exchange within 7 days of receiving your order, subject to the conditions outlined in this policy.

For hygiene and product safety reasons, perfumes that have been opened, used, sprayed, or tampered with are generally not eligible for return or exchange due to a change of mind or personal fragrance preference.

However, if you receive an incorrect, damaged, defective, or incomplete order, please contact us within 7 days so we can review the issue.

2. Damaged, Defective, Incorrect, or Incomplete Orders

If your order arrives damaged, contains the wrong product, has a defective item, or is missing any item, please notify us within 7 days of delivery.

To help us resolve the issue, please provide:

• Your order number.

• Clear photographs or a video showing the issue.

• Photographs of the product and its packaging, where applicable.

• A brief description of the problem.

Please retain the original product and packaging until the issue has been reviewed and resolved.

3. Return Process

To request a return, please contact Zinal Scents within 7 days of receiving your order with your order number and reason for the return.

Once your request is reviewed and approved, we will provide you with the return instructions.

The product must be returned in its original condition, with its original packaging and all included items, where applicable. Products that have been opened, used, sprayed, damaged, or tampered with may not be eligible for return.

Once we receive the returned product, our team will inspect it. If the return meets our requirements, the refund process will be initiated.

4. Refund and Cash Return Process

For approved returns, the customer will be eligible to receive a refund of the applicable product amount.

For Cash on Delivery orders, the approved refund amount will be returned to the customer through an agreed payment method, such as bank transfer, JazzCash, Easypaisa, or another available payment method.

Customers may be required to provide accurate payment details for processing the refund.

Refund processing will begin after the returned product has been received and successfully inspected. The time required for the refund to reach the customer may vary depending on the selected payment method.

5. Change of Mind and Fragrance Preference

We understand that fragrance preferences are personal. However, we cannot generally accept returns or exchanges simply because a fragrance smells different from your expectations, does not suit your preferences, or has different performance on your skin.

If you wish to return an unopened and unused product due to a change of mind, you may request a return within 7 days of delivery, subject to approval and the conditions of this policy.

We encourage customers to review product descriptions and fragrance notes carefully before ordering.

6. Exchange Policy

If you receive an incorrect, damaged, defective, or incomplete product, we may offer an exchange or replacement after reviewing the case.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer another appropriate resolution, including a refund where applicable.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may be accommodated before dispatch. Orders that have already been shipped may not be eligible for cancellation and may need to follow the return process outlined above.

8. Return Shipping Costs

For approved returns resulting from an incorrect, damaged, defective, or incomplete product, Zinal Scents will communicate the applicable return shipping arrangements directly to the customer.

For returns due to change of mind, shipping costs may be the customer’s responsibility.

9. Return Time Limit

All return and exchange requests must be submitted within 7 days of receiving the order.

Requests submitted after 7 days may not be accepted, except where required by applicable consumer protection laws.

10. Contact Us

For return, exchange, or refund inquiries, please contact Zinal Scents through the contact details provided on our website.

Please include your order number, contact information, and details of the issue so we can assist you efficiently.

We reserve the right to review each case individually while respecting applicable consumer protection laws.